Technical Support Associate
Job Summary
Providing comprehensive technical assistance, the full-time Technical Support Service Desk Associate will support healthcare customers through various contact methods in a remote environment, ensuring high-resolution rates for incoming issues.
Key responsibilities:
- Respond promptly to incoming contacts regarding workflow issues, application errors, and access problems
- Deliver professional customer service while adhering to scripts and corporate policies
- Escalate complex issues to appropriate teams and identify areas for process improvement
Required qualifications:
- 1 to 3 years of customer service experience, preferably in a contact center or healthcare setting
- Strong ability to convey technical concepts to non-technical audiences
- High school diploma or equivalent is required
- Exceptional organizational skills with attention to detail
- Availability for shift work, including weekends and holidays
Complete Job Description
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