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Technical Support Associate
Job Summary
A company is looking for a Technical CS Associate.
Key Responsibilities:
- Engaging directly with customers via phone and email to provide prompt and detailed service
- Advocating for customers by reporting areas for improvement and suggesting innovative solutions
- Developing detailed knowledge about specific product lines and features
Required Qualifications:
- 3+ years of customer service experience
- 2+ years of technical support experience focused on customer success
- 2+ years of experience supporting consumer WiFi/Mesh networking platforms
- 1+ years providing technical support for mobile devices and platforms (iOS, Android)
- Ability to work remotely
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COMPLETE JOB DESCRIPTION
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