Technical Support Associate

Job Summary

A company is looking for a Technical Support Senior Associate.

Key Responsibilities

• Liaise with clients to investigate and resolve problems associated with a client-facing web application
• Analyze client problems for either application or hardware cause and coordinate a resolution
• Escalate and coordinate incidents to Tier III technical support when required

Required Qualifications

• Knowledge of Windows and Macintosh Operating Systems
• Familiarity with Internet Browsers such as Explorer, Mozilla, Google Chrome, and Safari
• Experience with Adobe Acrobat and Microsoft Office (versions 2007 and 2010)
• Understanding of LAN/WAN configurations and topologies
• Additional knowledge of SQL Servers and Active Directory is beneficial