Technical Support Associate

Job Summary

A company is looking for a Technical Support Associate, EMEA (German Speaking).

Key Responsibilities

• Deliver exceptional customer experiences to users
• Assist customers using tools like Zendesk, Zoom, and Jira
• Document bugs, resolve issues, and collaborate with the team for customer satisfaction

Required Qualifications

• Fluent in German with advanced proficiency in spoken and written communications
• Experience in high-touch customer support in SaaS or technical services
• Proficiency in HTML, CSS, DNS, JavaScript, or advanced web design tools
• Ability to self-learn and adapt to evolving product features
• Experience with Google Workspace, Slack, Zendesk, and Confluence