Technical Support Associate

Job Summary

A company is looking for a Technical Support Associate (SME).

Key Responsibilities

• Manage and resolve complex escalations independently via phone, email, and chat
• Deliver exceptional support while meeting key performance metrics
• Mentor and coach team members to enhance their professional development

Required Qualifications

• 3+ years of experience in the Customer Service field (BPO)
• Deep technical expertise with hardware/software troubleshooting and experience with Zendesk and Admin tools
• Advanced (C2) English proficiency, both written and spoken
• Strong team player with ownership and the ability to work independently
• Ability to multitask and prioritize effectively in a fast-paced environment