Technical Support Associate
Job Summary
A company is looking for a Technical Support Associate (Contractor).
Key Responsibilities
- Investigate, triage, and resolve technical issues within educational software applications
- Deliver exceptional customer support through professional communication
- Log all customer interactions in Salesforce to ensure accurate records
Required Qualifications
- Bachelor's degree in a related field or 2+ years of equivalent experience
- Experience troubleshooting and resolving technical issues
- Proficiency in technical troubleshooting and documentation
- Ability to adapt quickly to new product releases and platform updates
- Experience in an IT/help desk support environment preferred
COMPLETE JOB DESCRIPTION
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Company Overview
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