Technical Support Associate

Job Summary

A company is looking for a Technical Support Associate I to provide support for call center technology and operations.

Key Responsibilities:

• Serve as the primary closer for Telephony systems, ensuring proper shutdown at the end of the day
• Provide real-time technical and scheduling support to contact center operations during shifts
• Communicate clearly and professionally with team members across time zones in a remote environment

Required Qualifications:

• Prior call center experience, ideally with inbound and outbound dialer operations
• Hands-on experience with Avaya or comparable contact center platforms
• Familiarity with workforce management tools and scheduling software