Technical Support Associate

Job Summary

A company is looking for a Technical Support Associate who can provide premier technical support to clients.

Key Responsibilities

• Resolve problems efficiently and effectively, and process revenue-related transactions
• Communicate with IT professionals, USPS/Government, and escalated clients regarding technical issues
• Utilize extensive knowledge of networking and troubleshooting to assist clients

Required Qualifications

• Ability to work an 8-hour shift between 7am - 5pm CST Mon-Fri, with Out-of-Hours rotation once trained
• Minimum of one year of Customer/Client Service experience
• Call center experience is preferred
• Technical aptitude to remotely resolve issues related to internet, Wi-Fi, and proxies
• Experience with hardware and software, as well as Microsoft Office applications