Technical Support Associate

Job Summary

Providing technical support in a remote capacity, the full-time Technical Support Associate will engage with customers via phone and email, troubleshoot issues related to home security products, and collaborate with support teams to enhance customer satisfaction.

Key responsibilities

• Deliver prompt and detailed service to customers, addressing their technical inquiries and issues
• Collaborate with other support teams to maintain a high-quality level of customer service
• Advocate for customers by identifying areas for improvement and suggesting innovative solutions

Required qualifications

• 2+ years of customer service experience
• Ability to work a flexible schedule, including weekends and holidays
• Proficiency in Microsoft Office products and applications
• Fluency in French, both spoken and written