Technical Support Associate

Job Summary

Supporting customers across North America, the part-time Technical Support Associate will prepare and manage XR hardware, provide first-line technical support, and ensure reliable day-to-day operations, combining hands-on responsibilities in the Frisco, TX office with flexible remote work.

Key responsibilities

• Prepare, configure, and ship XR hardware and related equipment to customers
• Provide first-level technical support and communicate professionally with customers and internal teams
• Coordinate hardware logistics and maintain inventory readiness for customer deployments

Required qualifications

• Available to work part-time (approximately 10-20 hours per week)
• Solid technical knowledge of IT systems, including hardware and software, with a strong interest in XR technologies
• Positive, customer-oriented personality with a commitment to delivering an excellent customer experience
• Strong communication skills in English and confidence when interacting with customers and partners
• Excellent organizational skills with a reliable and proactive working style