Technical Support Associate
Job Summary
Working remotely on a flexible schedule, the full-time Technical Support Associate will provide detailed customer service, troubleshoot technical issues, and advocate for customer needs while supporting Blink's Home Security product suite.
Key responsibilities
- Engaging directly with customers via phone and email to deliver prompt and efficient service
- Collaborating with other support teams to ensure a consistent and high-quality level of assistance
- Documenting solutions and recommending product changes based on customer feedback and observed trends
Required qualifications
- 2+ years of customer service experience
- Ability to work a flexible schedule, including weekends and holidays
- Proficiency in Microsoft Office products and applications
- Fluency in reading, writing, and speaking French
Complete Job Description
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