Technical Support Consultant

Job Summary

A company is looking for a Technical Support Consultant.

Key Responsibilities

• Serve as the first point of contact for customers regarding IT and Business Application inquiries
• Investigate and document application defects, coordinating with colleagues and R&D as needed
• Handle customer escalations and provide updates on issue resolution progress

Required Qualifications

• Common knowledge of Microsoft technologies and IT infrastructure
• Previous experience in a Customer Support environment is preferred
• Strong working knowledge of Microsoft Windows Server and SQL Server performance tools
• Ability to write and understand SQL queries and knowledge of TCP/IP networking concepts
• Commitment to lifelong learning and proactive work to prevent customer escalations