Technical Support Consultant
Job Summary
Fluent in both French and English, the remote Technical Support Consultant will provide professional technical support via phone, email, and chat, troubleshoot issues, and collaborate with various departments to enhance customer satisfaction.
Key responsibilities
- Provide technical support through multiple communication channels in an efficient manner
- Troubleshoot technical issues and guide customers step-by-step
- Document customer interactions and collaborate with other teams to resolve complex issues
Required qualifications
- Excellent communication skills in English and French (C1 level or higher)
- At least 1 year of experience in a customer support role, preferably in technical support
- Familiarity with CRM systems and basic technical support knowledge
- Strong problem-solving and troubleshooting abilities
- Personal computer with a minimum of 8GB RAM and a stable internet connection (50 Mbps download, 40 Mbps upload)
Complete Job Description
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