Technical Support Coordinator

Job Summary

A company is looking for a Technical Support Software Engineering Coordinator.

Key Responsibilities

• Perform system-level updates of software products and manage communication with customers during the update process
• Troubleshoot software, server, and database issues while maintaining documentation of the update process
• Develop custom queries and analyze code to identify and correct unexpected system performance issues

Required Qualifications

• Bachelor's degree in an Engineering/Technology field or an Associate's degree with two years of related experience, or five years of related experience
• 2+ years of experience providing customer interactions and technical support
• Experience with Microsoft Windows Server, UNIX/Linux, and Microsoft Azure
• Familiarity with Oracle PL/SQL and Microsoft SQL Server T-SQL
• Experience with command line, Powershell, and SSH