Technical Support Coordinator

Job Summary

As a full-time Technical Support Coordinator, the successful candidate will be responsible for calibrating kiosks, providing technical support for hardware and software issues, and analyzing data to enhance engineering and business processes.

Key responsibilities

• Utilize proprietary tools to deliver technical support for a large fleet of kiosks
• Follow escalation procedures to ensure timely and quality resolution of issues
• Analyze data from various sources to contribute to process improvements and knowledge base enhancement

Required qualifications

• Knowledge of Linux command-line and scripting languages (Python or Bash)
• Ability to quickly learn new technologies and products through documentation and online resources
• One year of experience with Linux is preferred
• Must be willing to work a flexible schedule, including holidays and weekends
• Exceptional analytical and problem-solving skills