Technical Support Coordinator
Job Summary
Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving processes to enhance customer experience through effective telephonic communication.
Key responsibilities
- Assess, troubleshoot, and remedy vehicle roadside breakdowns with full decision-making autonomy to improve customer uptime
- Assist with follow-ups and escalations while providing periodic summaries and analysis to enhance breakdown management and OEM quality
- Mentor the Tier 1 call center team, offering training and updates on technical knowledge and best practices
Required qualifications
- High School diploma/GED required; vocational or technical certification preferred
- Five years or more working in a Ryder Operations (shop) environment preferred
- Four years or more in transportation maintenance required
- Two years or more in technical diagnostics and customer resolution related to major vehicle engines in the Ryder fleet required
- ASE Certifications are required
Complete Job Description
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