Technical Support Coordinator IV
Job Summary
Taking complete ownership of Tier 2 emergency roadside cases, the full-time Maintenance Technical Support Coordinator IV will resolve technical issues related to Ryder lease or contract vehicles, utilizing strong maintenance knowledge and problem-solving skills while working remotely.
Key responsibilities
- Assess, troubleshoot, and remedy vehicle roadside breakdowns with full autonomy, focusing on improving customer uptime
- Assist with follow-ups, escalations, and service provider interactions, providing summaries and analysis to enhance breakdown processes
- Mentor the Tier 1 call center team, offering training and status updates to improve overall service quality
Required qualifications
- H.S. diploma/GED required
- Vocational or Technical Certification preferred, such as ASE certifications
- Four (4) years or more in transportation maintenance required
- Two (2) years or more in technical diagnostic and customer resolution exposure related to major vehicle engines required
- Five (5) years or more working in a Ryder Operations (shop) environment preferred
Complete Job Description
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