Technical Support Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Technical Support.

Key Responsibilities

• Provide real-time troubleshooting support for customers regarding equipment and services
• Resolve customer issues on the first call and provide world-class service by assessing needs and suggesting solutions
• Own the customer experience by exceeding expectations and ensuring satisfaction

Required Qualifications

• Must live within 75 miles of specified cities
• High school diploma, GED, or relevant work experience
• 6 months experience in customer service or sales
• High-speed internet connection available at home
• Preferred: 6+ months experience troubleshooting basic technical issues