Technical Support Customer Care Specialist

Job Summary

A company is looking for a Customer Care Specialist I - Technical Support.

Key Responsibilities

• Provide real-time troubleshooting assistance for customers regarding equipment and services
• Resolve customer issues on the first call and suggest appropriate products and services
• Deliver exceptional customer service by assessing needs and exceeding expectations

Required Qualifications

• Must reside within 75 miles of Wichita, KS
• High school diploma, GED, or relevant work experience
• 6 months of customer service or sales experience
• High-speed internet connection available at home
• Preferred: 6+ months of experience in troubleshooting hardware/software issues