Technical Support Engineer

Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, May 10, 2024

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities:
  • Achieve an in-depth understanding of products or services and troubleshoot technical issues
  • Assume ownership of customer issues and ensure resolution
  • Gather customer feedback, liaise with product development teams, and provide technical support
Required Qualifications:
  • Degree in Information Technology, Computer Science, or related field
  • 2+ years of experience in a technical support or similar role
  • Hands-on experience with log-based troubleshooting, CI/CD pipelines, and SQL
  • Solid understanding of software development processes and code reviews
  • Currently based on the East Coast (US)

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