Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Virtual, US).

Key Responsibilities

• Provide remote post-sales support for software and hardware systems, applications, and configurations
• Analyze symptoms and logs to resolve medium complexity issues and propose solutions
• Support end user installations and monitor for downstream effects of implemented solutions

Required Qualifications

• 2 - 3 years of experience in technical support or related field
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering
• Experience with troubleshooting and remote diagnostic capabilities
• Ability to support third-party products and occasional on-site support
• Familiarity with software and hardware configurations and upgrades