Technical Support Engineer

Job Summary

A company is looking for a Technical Support Senior Engineer.

Key Responsibilities

• Provide expert post-sales support for software and hardware systems, applications, and sub-systems
• Act as the subject matter expert for complex issues and manage critical escalations
• Proactively review customer networks to identify and resolve issues across multiple platforms and protocols

Required Qualifications

• 5-6 years of experience with a Bachelor's degree or equivalent, or 4 years of experience with a Master's degree or equivalent
• Expertise in industry protocols and solutions
• Experience in customer situational management
• Ability to work independently on diverse problems
• Experience in lab management and mentoring lower-level engineers is a plus