Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer (Virtual, US).

Key Responsibilities

• Provide remote post-sales support for software and hardware systems, including troubleshooting and diagnostics
• Assist with end user installations, configurations, upgrades, and migrations of medium complexity
• Analyze symptoms and data to resolve customer-reported incidents and monitor the implementation of solutions

Required Qualifications

• 2-3 years of relevant experience in technical support
• Bachelor's degree or equivalent experience in Computer Science or Electrical Engineering
• Experience with basic problem solving and troubleshooting methodologies
• Ability to support third-party products and provide occasional on-site assistance
• Familiarity with monitoring and analyzing system logs and data