Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to join their team.

Key Responsibilities

• Provide support to US customers on the DigiCert One platform for certificate lifecycle products via phone and email
• Collaborate with cross-functional teams to resolve issues and contribute to the Knowledge Base
• Document trends in customer calls and assist with processing requests through the Validation teams

Required Qualifications

• 2-year degree in IT, related technical degree, or equivalent work experience
• 4+ years of experience in technical support
• Knowledge of PKI certificates and working knowledge of Rest APIs
• Industry-related certificates are a plus (Security +, MSCE)
• Comfortable working on a computer and conversing over phone and email