Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to resolve critical support issues for pipeline operations.

Key Responsibilities

• Respond to and resolve customer inquiries and technical issues via various communication methods
• Troubleshoot complex software problems and provide solutions to minimize operational disruptions
• Collaborate with technical teams and document customer interactions for future reference

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field preferred
• 3-5 years of experience in technical support or a related role, particularly in pipeline integrity
• Familiarity with ILI data, PODS, and pipeline integrity data analysis
• Proficiency in operating systems and SQL database technologies
• Experience with remote support tools and help desk software