Technical Support Engineer

Job Summary

A company is looking for an Associate Technical Support Engineer to ensure technology integrations are functioning effectively and to assist customers in utilizing services.

Key Responsibilities

• Monitor, troubleshoot, and resolve technology integration issues
• Manage customer support activities within the ticketing system
• Provide guidance and support to ensure high-quality service delivery to customers

Required Qualifications

• 1+ years of professional experience in a related field
• Basic knowledge of security detection and response tools
• Familiarity with network architecture and security infrastructure
• Basic understanding of Windows & Linux operating systems and command line tools
• Introductory knowledge of SIEM technologies and networking principles