Technical Support Engineer

Job Summary

To maintain the reliability and performance of customer environments, the full-time Technical Support Engineer will remotely troubleshoot and resolve issues related to Mirantis OpenStack and Kubernetes while collaborating with development teams and participating in on-call rotations.

Key responsibilities:

• Proactively and reactively troubleshoot customer environments using Linux, OpenStack, Kubernetes, and networking technologies
• Reproduce customer issues in labs and provide detailed feedback to the development team
• Own escalations end-to-end, routing issues to appropriate teams and maintaining accountability throughout the resolution process

Required qualifications:

• High School diploma or equivalent required; four-year college degree preferred or equivalent work history (3+ years in technical customer support for IaaS/SaaS technologies)
• Expertise in Linux system administration and troubleshooting
• Knowledge of OpenStack, Kubernetes, and object storage principles
• Experience with networking tools and troubleshooting network issues
• Familiarity with Python scripting and automation concepts