Technical Support Engineer

Job Summary

Seeking a full-time Technical Support Engineer with advanced cPanel/WHM server administration experience to provide exceptional technical support remotely, focusing on server management and customer assistance from Saturday to Wednesday during evening hours.

Key responsibilities

• Manage and troubleshoot cPanel/WHM server issues using both UI and CLI
• Provide technical support to customers, interpreting email and weblogs to resolve issues
• Maintain knowledge of and work with CloudLinux, LiteSpeed, Imunify360, and JetBackup technologies

Required qualifications

• Minimum of 3 years of experience in the web hosting industry
• Up-to-date cPanel University certifications
• Strong SSH and command-line skills
• Familiarity with Mod_Security, PHP applications, and web errors
• Proven ability to assist non-technical users with patience and perseverance