Technical Support Engineer

Job Summary

Serving as a trusted technical advisor, the full-time remote Technical Support Engineer will provide exceptional support for Automation Anywhere products, diagnosing and resolving complex technical challenges while collaborating with cross-functional teams to enhance customer satisfaction.

Key responsibilities:

• Providing technical support for Automation Anywhere products, including A360, Bot Agent, and Control Room
• Diagnosing and troubleshooting application, infrastructure, and configuration issues across cloud and on-prem environments
• Collaborating with internal teams to escalate and resolve complex technical problems while maintaining high customer satisfaction

Required qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 2+ years of experience in technical support, application support, or software troubleshooting
• Strong understanding of Windows and/or Linux environments
• Working knowledge of databases such as SQL Server, MySQL, or Oracle
• Basic understanding of APIs, networking, and cloud concepts (AWS, Azure, or GCP)