Technical Support Engineer
Job is Expired
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jun 04, 2024
Job Summary
A company is looking for a Technical Solutions Engineer in Support.
Key Responsibilities:
- Develop an understanding of the product technology and troubleshoot customer-reported challenges
- Triage complex customer service issues and maintain high customer satisfaction
- Proactively engage with customers and internal teams regarding product feedback and support requests
Required Qualifications:
- Minimum 3 years of relevant experience in a technical solutions/support role
- Ability to navigate in Linux and Windows shell, and extensive knowledge of PostgreSQL
- Knowledge of B2B SaaS products, IT security, and Intercom or similar customer service solution
COMPLETE JOB DESCRIPTION
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Job is Expired
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