Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer who blends traditional support skills with Site Reliability Engineering principles.

Key Responsibilities

• Analyze logs and data to identify root causes of complex issues and drive product improvements
• Provide effective technical support and prioritize incoming tickets based on impact and urgency
• Proactively identify optimization opportunities and contribute to internal documentation and product enhancements

Required Qualifications

• 2+ years of experience in technical support with a focus on debugging software issues
• Proficiency in at least one scripting language (Python, Bash, Perl)
• Experience with cloud platforms (AWS, Azure, GCP) and log analysis tools (CloudWatch, Splunk, ELK)
• Understanding of Site Reliability Engineering (SRE) principles and practices
• Experience with ticketing systems and issue tracking tools (JIRA, Zendesk)