Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Resolve customer concerns and inquiries through support tickets
• Collaborate with engineers to address customer pain points and enhance the platform experience
• Contribute to the knowledge base and train new team members

Required Qualifications

• 4+ years of experience in Customer Support, Cloud Support, Technical Support, or Product Support
• Expertise in data-related domains such as data catalogs, governance, and quality
• Technical skills in SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, and Cloud technologies (AWS, Azure, GCP)
• Familiarity with data platforms like DBT, Snowflake, or Databricks
• Understanding of at least one programming language (PHP, Java, Python) is a plus