Technical Support Engineer

Job Summary

A company is looking for a Technical Support Senior Engineer - French Speaker (Remote).

Key Responsibilities

• Provide technical support for network security products via Phone, Web, and Email
• Assist customers with deployment and troubleshooting of Firewall/IPS and VPN solutions
• Collaborate with Engineering and cross-functional teams to replicate and resolve customer issues

Required Qualifications

• Bachelor's degree in Computer Science, Information Sciences, or Electronic & Communications Engineering
• 2-4 years of networking and network security support experience
• Good understanding of Security, LAN/WAN topologies, and OSI Model
• In-depth knowledge of TCP/IP and major Operating Systems such as UNIX/Linux
• Experience with troubleshooting tools like Wire Shark and Netmon