Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer III.

Key Responsibilities

• Break down complex customer questions and provide solutions through concise communication
• Analyze user feedback using tools like Zendesk and Jira to inform product engineers
• Provide dedicated support to key accounts and participate in on-call rotation for 24/7 customer availability

Required Qualifications

• 3-5+ years of experience in native mobile development on Android or iOS platforms
• Proficiency in Java, Kotlin, Swift, or Objective-C
• Previous experience providing technical support to key clients
• Familiarity with Zendesk, GitHub, Slack, and Jira
• Formal or informal education related to computer science or software engineering