Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Provide daily technical support to customers and resolve their queries
• Maintain detailed records of customer interactions and solutions provided
• Assist in installing and configuring software for customers as needed

Required Qualifications

• 4-year college degree in computer science, information systems, healthcare, or related field, or comparable work experience
• Completion of assigned training classes for one major product family
• Ability to install software and implement interface workflows with minimal direction
• Proven capability to handle multiple technical projects simultaneously
• Ability to resolve beginner to some intermediate-level support issues with guidance