Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide high-level technical support to customers and resolve complex incidents.

Key Responsibilities

• Analyze customer issues and diagnose problems quickly
• Coordinate multi-department escalations and communicate with internal teams
• Review production performance and create reaction plans for errors or failures

Required Qualifications

• Bachelor's or master's degree in a technical discipline (work experience may be considered)
• 3-5 years' experience supporting customers directly in a technical environment
• Understanding of REST APIs and how mobile/web apps communicate with servers
• Basic knowledge of C++, Java, HTTP protocols, and web services
• Experience with logs analysis and infrastructure troubleshooting