Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide advanced technical support to customers and resolve complex incidents.

Key Responsibilities

• Analyze customer issues and diagnose problems using logs and data
• Coordinate with internal teams to resolve complex technical incidents and manage escalations
• Provide technical guidance and create technical materials for customer support

Required Qualifications

• Bachelor's or master's degree in a technical discipline (work experience may be considered)
• 3-5 years of experience in a technical support role
• Understanding of REST APIs and experience with logs analysis
• Basic knowledge of C++, Java, HTTP protocols, and web services
• Familiarity with database architecture and operating systems