Technical Support Engineer

Job Summary

A company is looking for a Senior Technical Support Engineer.

Key Responsibilities

• Own, troubleshoot, and resolve complex technical issues for customers
• Implement end-to-end readiness programs and mentor other Technical Support Engineers
• Provide feedback for product improvement and develop automation techniques to enhance support processes

Required Qualifications

• 5+ years of technical support or IT experience, or a Bachelor's Degree in a related field with 3+ years of experience
• Experience with enrolling and managing devices across Windows, iOS, and Android platforms
• Knowledge of app management and security compliance for organizational devices
• Familiarity with integrating Intune with other Microsoft services
• Business-level fluency in English