Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Receive and record incident-related information using various tools and techniques
• Conduct analysis and troubleshoot moderately complex customer problems, gathering relevant information
• Collaborate with teams to resolve client issues and maintain customer relationships with professionalism

Required Qualifications

• 1-3 years of experience in a technical customer service or customer experience role
• Experience with troubleshooting software functionality and hardware configuration
• Ability to work in a fast-paced environment
• Strong organizational and multi-tasking skills
• POS experience is a plus