Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide exceptional user support and troubleshoot technical issues.

Key Responsibilities

• Provide prompt and empathetic support to users, ensuring a positive experience
• Debug and troubleshoot complex technical problems, collaborating with engineering teams as needed
• Achieve key performance metrics related to response times, resolution times, and customer satisfaction

Required Qualifications

• 3+ years of Technical Support experience in B2B SaaS platforms
• Experience providing support via Slack, live chat, and email
• Proficient in real-time troubleshooting methods
• Self-starter with experience in rapidly changing SaaS environments
• Ability to work independently and manage multiple tasks efficiently