Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide tier I technical and application support for CBORD solutions.

Key Responsibilities

• Take ownership of customer-reported issues and ensure timely resolution
• Research, diagnose, and troubleshoot system issues while maintaining customer communication
• Document issues and resolutions, contributing to a knowledge base for future reference

Required Qualifications

• Fundamental knowledge of Windows, PCs, SQL, networking tools, and various operating systems
• 2+ years of experience in a customer-facing technical support environment
• Degree beneficial but not required
• Strong grasp of customer service principles
• Ability to manage time effectively and prioritize tasks strategically