Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to support customers within the Tier 2 Technical Support team.

Key Responsibilities

• Take ownership and resolve cases in Tier 2 Support technology domains
• Communicate promptly with customers, prioritizing urgent requests and maintaining follow-ups
• Create documentation and training materials for internal and external support

Required Qualifications and Education

• 5-7 years of experience in a Technical Support role
• Ability to manage a high volume of cases in a fast-paced environment
• CCNA, Network+, or SSCA SIP certification or equivalent experience
• Understanding of network firewalls, switches, systems, and tools
• Prior CCaaS/VoIP experience required