Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Provide daily customer support by responding to questions and delivering timely solutions
• Maintain detailed support tickets and document interactions, installations, and problem resolutions
• Track and manage licensing records, ensuring compliance with internal policies and client contracts

Required Qualifications

• 4-year college degree in computer science, information systems, healthcare, or related field, or equivalent work experience
• Completion of assigned training classes for one major product family
• Ability to install software and implement basic interface workflows under guidance
• Experience with CRM, licensing systems, or asset management tools is a plus
• Strong analytical and organizational skills for managing technical and licensing documentation