Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide technical assistance to customers using property management solutions.

Key Responsibilities

• Provide technical support and troubleshooting via telephone, ticket, and/or chat
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution
• Educate customers on the software and products while identifying and reporting issues to the appropriate teams

Required Qualifications

• 1+ years of experience in a technical support role for B2B enterprise customers
• Strong technical, analytical, and problem-solving skills in complex environments
• Ability to adapt quickly to change and work proactively
• Proven passion for providing an exceptional customer experience
• Associate's degree or equivalent work experience preferred