Technical Support Engineer
Job Summary
A company is looking for a Technical Support Engineer to provide advanced technical assistance and support to clients.
Key Responsibilities
- Provide advanced technical assistance and guide resolution of complex issues for clients
- Generate trouble tickets, diagnose incidents, and communicate with customers throughout the case lifecycle
- Write and maintain documentation for support processes and assist teammates in collaborative resolutions
Required Qualifications
- Bachelor's degree in computer sciences or related field, or equivalent education
- 5+ years of experience in Information Technology and/or Software Support
- Experience with TS family Vantage, Lightspeed Live Capture, Vidchecker, Glim, and Stanza
- Understanding of complex workflows across multiple servers and mediums
- Knowledge of digital video formats/codecs and experience with Windows Server environments
COMPLETE JOB DESCRIPTION
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