Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer.

Key Responsibilities

• Deliver exceptional technical support to customers and partners, resolving complex questions and issues related to product configuration and functionality
• Serve as the primary liaison between the company and customers, ensuring their needs are met through timely communication
• Troubleshoot, analyze, and document technical incidents, collaborating with teams to resolve challenging problems and contribute to product enhancement

Required Qualifications, Training, and Education

• Proven experience in technical support, software/application support, or desktop management
• Working knowledge of Windows operating systems, networking fundamentals, and server virtualization technologies
• Familiarity with databases, preferably SQL, including writing and optimizing queries
• Understanding of IT operations, IT Service Management principles, or ITIL practices
• Bachelor's degree in Computer Science, Information Technology, or related field or equivalent practical experience