Technical Support Engineer

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Aug 11, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Engineer based in the New York City area.

Key Responsibilities

Resolve inbound issues through immediate resolution or internal ticketing and follow-up with cross-functional teams
Establish and report on SLAs for customer responsiveness and time to resolution
Collaborate with Customer Success, Product Management, and Operations teams to set requirements for software tools and systems

Required Qualifications

3+ years of experience in a highly technical customer support/service role
Functional knowledge of SQL and familiarity with AWS
Experience programming in Typescript or Python
Ability to work US east coast business hours
Comfortable writing scripts or internal tools leveraging APIs

COMPLETE JOB DESCRIPTION

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Job is Expired

Company Overview

Company Company Name

Headquarters Headquarters

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Website

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