Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide expert technical assistance and troubleshoot customer issues.

Key Responsibilities

• Assist customers with troubleshooting technical support topics, including HRIS and SCIM integrations, SAML, SSO, API, and SFTP
• Independently manage technical cases to ensure prompt resolution and improve processes based on data insights
• Collaborate with engineering and product teams to prioritize bugs and enhance operational efficiency

Required Qualifications

• Prior experience in HR technology, particularly in HRIS and/or payroll
• Strong skills in SQL, integrations, and database administration
• Proactive approach to identifying and implementing effective solutions
• Located in the PST timezone
• Passion for ensuring customer success and improving operational processes