Technical Support Engineer

Location: Remote

Compensation: Salary

Reviewed: Wed, Nov 26, 2025

This job expires in: 3 days

Job Category: Information Technology

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Job Summary

A company is looking for a Technical Support Engineer to join their team in North America.

Key Responsibilities

Triage support tickets and work on process improvements
Assist customers in getting started with the product and diagnose technical issues
Collaborate with Product and Customer Success teams to enhance customer experience

Required Qualifications

Experience in a technical support or customer-facing role
Familiarity with live channel support
Understanding of basic programming concepts (API, variables, etc.)
Previous experience with SaaS companies or technical platforms
Ability to work in a fast-paced team environment

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Company Overview

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