Technical Support Engineer

Job Summary

A company is looking for a Technical Support Engineer to provide customer service in a dynamic technical environment.

Key Responsibilities

• Independently triage, troubleshoot, and resolve support tickets while managing customer communications
• Assist in the installation and configuration of new customers and provide technical training
• Document and escalate bug reports, and work cross-functionally to prioritize recurring issues

Required Qualifications

• 4+ years of tier 2 and 3 support experience in Microsoft systems infrastructure
• 3+ years of experience with complex enterprise network environments, Configuration Manager/SCCM/MECM, or Intune
• 2+ years of experience using command line tools and scripting
• 2+ years of experience with Windows OS and Server platforms
• Proficiency in Salesforce, Zendesk, ServiceNow, or similar ticketing platforms